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In the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a mat...more

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Define excellence vividly, quantitatively. Paint a picture for your most talented employees of what excellence looks like. Keep everyone pushing and p...more

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There has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create heroes in every role. Make every r...more

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Remember the Golden Rule? "Treat people as you would like to be treated." The best managers break the Golden Rule every day. They would say don't trea...more

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The Four Keys of Great Managers:1. "When selecting someone, they select for talent ... not simply experience, intelligence or determination."2. "When ...more

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Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then th...more

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In fact, over the last twenty years, authors have offered up over nine thousand different systems, languages, principles, and paradigms to help explai...more

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Managers are encouraged to focus on complex initiatives like reengineering or learning organizations, without spending time on the basics.

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Talent is the multiplier. The more energy and attention you invest in it, the greater the yield. The time you spend with your best is, quite simply, y...more

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...every time you make a rule you take away a choice and choice, with all of its illuminating repercussions, is the fuel for learning.