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But the biggest clue seemed to be their expressions. They were hard to explain. Good-natured, friendly, easygoing...and uninvolved. They were like spe...more

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Care and Quality are internal and external aspects of the same thing. A person who sees Quality and feels it as he works is a person who cares. A pers...more

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You can’t really think hard about what you’re doing and listen to the radio at the same time. Maybe they didn’t see their job as having anything to do...more

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You’ve got to live right, too. It’s the way you live that predisposes you to avoid the traps and see the right facts. You want to know how to paint a ...more

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He singled out aspects of Quality such as unity, vividness, authority, economy, sensitivity, clarity, emphasis, flow, suspense, brilliance, precision,...more