I believe you have to be willing to be misunderstood if you're going to innovate.
"
If you don't understand the details of your business you are going to fail.
"
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
"
Humans are unbelievably data efficient. You don't have to drive 1 million miles to drive a car, but the way we teach a self-driving car is have it dri...
"
I don't think that you can invent on behalf of customers unless you're willing to think long-term, because a lot of invention doesn't work. If you're ...
"
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
